CFM 7. Learning Organization

Cross-functional Competency

 Learning Module 

This module shows how the TQM principles of W. Edwards Deming are applied in today's complex business environment.

After completing this module students will understand:

1. The to apply forensic analytics to identify sources of GAPS between customer's expectations and the actual experiences.

2. How to identify and correct the root causes of suboptimal business process performance.

3. What is needed to train and develop employees.

4. How to apply the concept of learning organization.